Reservation Confirmation: All room bookings are subject to availability and will be confirmed upon receipt of a valid booking request and payment.
Check-in and Check-out: Check-in time is 2:00 PM, and check-out time is 12:00 PM. Early check-in and late check-out are subject to availability and may incur additional charges.
Payment Policy: Full payment is required at the time of booking. We accept all major credit cards and bank transfers. Any incidental charges incurred during the stay must be settled upon check-out.
Cancellation Policy: Cancellations made 48 hours or more prior to the arrival date are eligible for a full refund. Cancellations made less than 48 hours before the arrival date will result in a one-night charge.
No-show Policy: In the event of a no-show, the full amount of the reservation will be charged as a penalty.
Modification Policy: Modifications to bookings are subject to availability and must be made at least 48 hours prior to the arrival date. Any changes made after this time may incur additional charges.
Group Bookings: For group bookings (more than 5 rooms), please contact our reservations team directly for special rates and terms.
Refund Policy
Cancellation: Refunds for cancellations will be processed according to the hotel's cancellation policy as mentioned above.
No-show: No-shows are not eligible for refunds, and the full amount of the reservation will be charged as a penalty.
Early Departure: No refunds will be provided for early departures unless specified otherwise in the booking terms.
Refund Processing: Refunds will be processed to the original payment method within 7-10 business days after the cancellation request is approved.
Privacy Policy
Information Collection: We collect personal information such as name, contact details, and payment information for the purpose of processing bookings and providing services to our guests.
Data Security: We implement industry-standard security measures to safeguard personal information from unauthorized access, disclosure, alteration, or destruction.
Use of Information: Personal information provided by guests is used solely for the purpose of fulfilling bookings, providing services, and improving guest experiences. We do not sell or share personal information with third parties without consent.
Cookies: Our website may use cookies to enhance user experience and track website usage. Users have the option to disable cookies in their browser settings.
Terms & Conditions
Guest Responsibility: Guests are responsible for any damages caused to hotel property during their stay and will be charged accordingly.
Behavior: We reserve the right to refuse service to guests who exhibit disruptive behavior or violate hotel policies.
Smoking Policy: Smoking is strictly prohibited in all indoor areas of the hotel. A cleaning fee will be charged for smoking in designated non-smoking areas.
Pets: Pets are not allowed unless specified otherwise. Service animals are exempt from this policy.
Force Majeure: The hotel is not liable for any failure or delay in performing obligations due to circumstances beyond its control, including but not limited to natural disasters, acts of terrorism, or government regulations.
Jurisdiction: These terms and conditions are governed by the laws of the jurisdiction in Rudraprayag.
